Most deliveries are made Monday to Friday between 8am and 9pm. Delivery fees are shown at the checkout and vary between £20 to £50 depending on the item. Delivery at this rate is only available to mainland UK, outside of the mainland UK is subject to availability of our courier services.
Most of our furniture is made to order, and delivery takes 3-8 weeks. Rarely due to circumstances beyond our control, we might not be able to deliver the goods in agreed time. In such a case we will inform you immediately.
Together with your order confirmation email you will receive approximate timescale for contact by our team to specify the delivery or collection.
At some cases the extra delivery charge may apply:
- If you change the address where your goods are to be delivered at short notice.
- If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about.
- If the goods need to be redelivered because of access problems (e.g. small door frames, awkward turns, narrow passages, steps etc) at the delivery address or because the goods would not fit into the room for which they were intended.
- If the goods need to be redelivered because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery.
If you need to inform us of any special factors regarding your delivery after you have placed and confirmed your order please call us on 02031120112
If we attempt to deliver goods to a delivery address but delivery is impossible or impractical, you may contact us with an alternative delivery address and we will redeliver to that alternative UK delivery address. Re-delivery charges may apply. However, if we do not hear from you with a suitable alternative delivery address within 7 days of the attempted delivery, then we may cancel your order, delivery charges will not be refunded.